Organizational Communication
Does your organization (company, office, division, department, or team) currently look like this?
- Staff clearly understand company vision, current priorities, and how daily tasks support them
- Documents all have the same format, structure, branding, voice, and professional appearance
- Staff feel up-to-date, connected, and enjoy an office culture that is upbeat, fun, and efficient
- Management monitors online department dashboards for real-time status and current activity
- Intranet is central repository of all organizational information and fosters ongoing collaboration
- Processes are clearly documented, easy to follow, and consistent with actual practices
- Change management is a routine process, providing continual improvement and refinement
- Knowledge is captured from staff so that new hires, new roles, and turnovers are seamless
- Management hierarchy is simply a chain of authority; communication is managed elsewhere
- Documentation is trusted to be accurate, complete, clear, current, and dependable
- Methods of distributing policies and collecting new information are routine and effective
- Issues are quickly resolved using agreed-upon tools with history, status, and objectives
- Projects are predictable, on time, under budget, and exceed everyone’s expectations
I am prepared to make this vision of communication excellence a reality for you. Imagine the wide-spread improvements possible with focused communication quality throughout your organization. My experience offers a unique set of skills to accomplish these objectives and more.
- Technical Writer: Formatting, data filtering and integrating, coding Word/Excel automation
- Project Manager: Organizing, reporting, tracking, analyzing statistics, developing policies
- Web Developer: Designing, navigating, messaging, building sites (SharePoint, HTML, ASP, etc.)
- Business Analyst: Evaluating ROI, integrating human factors, defining functional requirements
- Software Developer: Coding detailed processes, managing information flow, translating to users
- Group Manager: Listening, coaching, teaching communication skills, caring for people
I recommend three phases to integrate these changes, depending on organization size, scope, and time.
- Being an individual contributor:
researching, analyzing, developing, integrating, maintaining - Managing available resources:
Technical Writers, Administrative Assistants, Consultants, etc. - Directing a Communications department:
staffed with several roles and areas of expertise
Consider scheduling a meeting to discuss how
we can implement these ideas in your organization.
What If?
What if your staff boosted their teamwork, productivity, and creative energy? Who would benefit most from a unified vision, quality standards, or new hire training? How would greater consistency and agility empower your organization? When do you focus on improving your image, visibility, and influence? Where do you go during a crisis for change management?
I see the lack of organizational communication as a recurring obstruction to quality, growth, collaboration, and effectiveness. Based on my proven experience in software development and information technology companies, I am ready to help you as a Communications Catalyst, Director of Internal Communications, or Manager of Technical Writing.